Information We Collect

When you work with Nexilora, we collect information that helps us deliver exceptional corporate flower arrangements and gifts. This happens naturally through our business relationship — when you place orders, schedule deliveries, or contact our team for consultations.

We also collect information about how you interact with our website — pages you visit, services you're interested in, and technical details that help us improve your experience. This helps us understand what works well and what we can do better.

How We Use Your Information

Everything we collect serves a specific purpose in delivering outstanding service. We're not collecting data just to have it — every piece of information helps us serve you better.

• Process and fulfill your flower arrangement orders with precision and care
• Coordinate deliveries to ensure your arrangements arrive exactly when and where needed
• Communicate with you about orders, delivery updates, and service questions
• Send invoices and handle payment processing securely
• Improve our services based on what works best for our clients
• Comply with legal requirements and maintain proper business records

We may also use your information to let you know about seasonal arrangements, special occasions, or new services that might interest your business. You can always opt out of these communications if you prefer to hear from us only about your specific orders.

Information Sharing and Disclosure

We don't sell your personal information to anyone. Your data stays within our business circle and only gets shared when it's necessary to serve you properly or when we're legally required to do so.

• Trusted delivery partners who handle the physical transport of your arrangements
• Payment processors who securely handle transaction details
• Flower suppliers when specific sourcing requirements need coordination
• Professional service providers like accountants or lawyers when business needs require it
• Government authorities when legal compliance demands disclosure

All our partners sign agreements to protect your information and use it only for the specific services they provide to us. We choose partners who take privacy seriously and maintain the same standards we expect for our own business.

Data Security Measures

Protecting your information is fundamental to how we operate. We've implemented multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.

While we implement strong security measures, no system is completely immune to risks. We monitor our systems regularly and have response procedures in place should any security incident occur. If something happens that affects your information, we'll notify you promptly and explain what steps we're taking to address it.

To exercise any of these rights, simply contact us using the information provided at the bottom of this page. We'll respond to your request within a reasonable timeframe and help you understand any limitations that might apply due to legal requirements or business necessities.

Data Retention and Deletion

We keep your information only as long as needed to provide services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

• Order and delivery records: Maintained for 7 years for tax and business compliance purposes
• Payment information: Securely deleted after transaction completion unless needed for dispute resolution
• Marketing preferences: Kept until you opt out or request deletion
• Website usage data: Typically retained for 2 years for service improvement purposes
• Customer service communications: Maintained for 3 years to ensure service quality and reference

When information reaches the end of its retention period, we securely delete or anonymize it. If you request deletion of your data and we can legally comply, we'll remove your information from our active systems while maintaining any records required by law.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people interact with our site. Most of these are essential for basic functionality, while others help us provide better service.

• Essential cookies that make the website work properly and securely
• Preference cookies that remember your choices and settings
• Analytics cookies that help us understand website usage and improve our services
• Marketing cookies that help us show you relevant information about our services

You can control cookies through your browser settings, though disabling certain cookies might affect website functionality. We use this information to make our website more useful and to better understand what services interest our visitors most.

Changes to This Privacy Policy

Business practices evolve, and privacy laws change. When we need to update this policy, we'll post the new version on our website and update the "Last Updated" date at the top of this page.

For significant changes that affect how we handle your information, we'll notify you directly via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you continue using our services after policy changes take effect, we'll consider that acceptance of the updated terms. If you don't agree with changes, you can contact us to discuss your concerns or options for your account.